A note from Willow about COVID-19
To our Willow community,
We know how important Willow is to your breastfeeding journeys, and we’re sure you have a ton of questions right now. To offer some peace of mind, we wanted to share a few updates with you:
- If you are pumping outside of your home or in an environment where you are concerned about COVID-19 risk, we recommend that you pump using our Spill-Proof milk bags, which are self-sealing and thus completely sanitary. Your breast milk will be protected from contact with your hands or from any surfaces.
- To keep your pumps clean, you can wipe down the outside of your pumps with a damp cloth or disinfecting wipe. Read up on our other cleaning recommendations to keep your parts clean.
- The Willow Pump + Accessories fall into the medical product category and are prioritized for delivery whenever possible. At this time, we are not experiencing any inventory issues. Our teams are working hard to fulfill orders in accordance with our Shipping Policies. You may experience some delays based on your location. We appreciate your patience during this time.
- Our Customer Care team is ready to support you seven days a week, now with new hours on Sunday (M-F 6am to 6pm PT, Saturday & Sunday 7am to 1pm PT). You can also visit Willow Help to view helpful articles and get support.
Questions about COVID-19 and breastfeeding? Your family’s safety is our number one priority, so we’re closely following breastfeeding guidance from the CDC. We’ll continue to keep you updated as we learn more.
Most importantly, we wanted to say that we’re thinking of you during these uncertain times and are always just a call, email or DM away. We’re in this together, mamas.
Stay safe and be well!
The Willow Team