It’s not enough to send moms into the world with a flimsy set of instructions. She deserves real-time support, and that’s what we’re going to give her.
If you’re anything like us, the first time you unpacked your inaugural breast pump, you thought, “Wait…what?” When we were first-timers, we, too, fumbled through duckbills and flanges, wondering what went where and how it was supposed to (hopefully, comfortably) extract breast milk. Even second- and third-time moms sometimes need refreshers! At Willow, we go beyond the status quo to help mom at every point in her feeding journey. Here are all the ways moms can expect support when they buy a Willow. Read on for more, or watch the video.
We’re With You
Willow is committed to helping you master your pump––it’s not always a straightforward process! When you buy a Willow, you’ll get support every step of the way.
Free Virtual Visits
Having trouble with sizing? Need help troubleshooting your pump? Book a free virtual visit with a Willow Mom Coach. These lactation educators are experts on all things sizing, and can help you measure your nipples, experiment with different flange and insert sizes, and optimize output through proper alignment. They’ll even help you find the right bra! (If your flange fits well, but your bra is too loose, you may still deal with less than optimal output.) Willow Go users get access to Pump and Pour while Willow 360 users will have access to 360 Care.
24/7 Support
Not all breast pump customer support is U.S. based, which makes a world of difference when you need help and you need it now. The Willow Customer Care team is local to the United States for real-time assistance. It’s also a team made largely of moms who’ve been trained on all things Willow, who are extremely knowledgeable on pumping and feeding, and also have insight on all things motherhood! Need help? Contact customer support for free any time of day.
Your Questions, Answered in the App
Beyond the wealth of information in the Willow blog, real-time customer support, and free visits with Mom Coaches, the Willow App offers more than pump tracking and customization. It’s a full-blown support system. Full of expert-backed guidance on all things pumping and sizing, as well as lactating and feeding, the app also connects users to collaborations and partnerships regarding physical therapy and recovery, mental health and wellbeing, postpartum wardrobe, and even meal delivery! Looking for something specific? You can also access our conversational AI tool, Ema, for quick answers to urgent questions.
Wherever you are on your pumping journey, Willow meets you there
Whether you choose a Willow Go, Willow 360, or explore our line of accessories made with mom in mind, support is just a click away.
*Brandtracker independent survey by Rabin Roberts Research of 500 pumping moms, November 2024
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