Refund policy
Only products purchased from onewillow.com may be returned directly to us. Items must be returned in their original packaging, unused, and in original condition. Wearable items must be unworn and have tags attached. The Willow Perfect Fit Bundle is non-refundable. Willow will only refund the purchase price of the product and any sales tax paid, and the refund will be made to the original form of payment. You are responsible for all shipping charges.
Your return request for pumps and pump accessories must be submitted within 60 days of the purchase date. For other items, your return request must be submitted within 30 days of the purchase date. To submit a request, click here to speak to a Customer Care agent to start the process.
If you need to exchange your product for a different size, items must be returned in their original packaging, unused and in its original condition. Wearable items must be unworn and have tags attached.
We do not accept returns from partner brands. For product support, please contact the manufacturer directly:
- CoBoo: please email Jen@coboomom.com
- Comotomo: please email ASK@comotomo.com
- Dapple Baby: please email dapple@eleeobrands.com
- La Vie: submit request here.
- Oat Mama: please email contact@oatmama.com
- Stasher: please email wave@stasherbag.com
Please see our return policy here for further information.