Shipping Policy

Willow® offers free ground shipping on orders $70 and above within the contiguous United States. Orders are shipped Monday through Friday from our distribution centers.

Where We Ship

Willow products can only be shipped within the United States, including US Territories and APO/FPO addresses. We cannot ship to PO Boxes.

Shipping Times

Standard shipping for Willow branded items typically takes 4-5 business days. Business days include Monday through Friday only. These times are calculated from when the shipment leaves our distribution center and should only be used as a guide.

Shipping Rates

In addition to free ground shipping on orders over $70, Willow offers expedited shipping (2-Day and Overnight) at an additional cost.

Here are our standard shipping rates based on order type:

Order Type
Under $70
$70 or more (Excluding pump orders)
Pump Orders
Standard Shipping
$10
Free
Free
2-Day Shipping*
$20
$7.50
$15
Overnight Shipping*
$30
$17.50
$30

* Shipments to US Territories and APO/FPO addresses do not qualify for free ground shipping, but shipping is available for a surcharge. To determine the charge for a specific region, add the products to your cart, and available shipping options will be shown at checkout.

Undelivered Packages

We are unable to reship packages that are returned to us by the carrier. Please consider this when choosing your shipping address.

Other Terms

Shipments are not insured, and no signature is required, so please track your shipment with the tracking number emailed to you.

The risk of loss and title for items purchased at onewillow.com pass to you upon our delivery of the goods to the common carrier at our distribution center.

Where We Ship

Willow products can only be shipped within the United States, including US Territories and APO/FPO addresses. We cannot ship to PO Boxes.

Shipping Times

Standard shipping for Willow branded items typically takes 4-5 business days. Business days include Monday through Friday only. These times are calculated from when the shipment leaves our distribution center and should only be used as a guide.

Shipping Rates

In addition to free ground shipping on orders over $70, Willow offers expedited shipping (2-Day and Overnight) at an additional cost.

Here are our standard shipping rates based on order type:

Order Type
Under $70
$70 or more (Excluding pump orders)
Pump Orders
Standard Shipping
$10
Free
Free
2-Day Shipping*
$20
$7.50
$15
Overnight Shipping*
$30
$17.50
$30

* Shipments to US Territories and APO/FPO addresses do not qualify for free ground shipping, but shipping is available for a surcharge. To determine the charge for a specific region, add the products to your cart, and available shipping options will be shown at checkout.

Undelivered Packages

We are unable to reship packages that are returned to us by the carrier. Please consider this when choosing your shipping address.

Other Terms

Shipments are not insured, and no signature is required, so please track your shipment with the tracking number emailed to you.

The risk of loss and title for items purchased at onewillow.com pass to you upon our delivery of the goods to the common carrier at our distribution center.

Return Policy

Willow Return Policy

Willow pump devices ("Pumps"); all replaceable pump parts including but not limited to flanges, FlexTubes™, containers, milk bags, diaphragms, duckbills, chargers and sizing inserts ("Pump Accessories") and all other physical products including but not limited to bras ("Accessories") may be returned as follows. If you are not fully satisfied with any pumps, pump accessories, or accessories, you can return the item for a replacement, or a refund of the purchase price and sales tax paid, within sixty (60) days from the date the confirmation is sent to you for the purchase, provided that the applicable item: was purchased from www.onewillow.com; is returned in its original packaging; is unused and unopened (no seals broken); and is returned in its original condition. You must contact us to start the return process and to obtain a RMA number before shipping the product. No returns will be accepted without an RMA number.

How to Return a Product
  • Contact us to start the return process and obtain an RMA number. No returns will be accepted without an RMA number.

  • Please provide your order number, order date, and a brief note on why you are requesting a refund.

  • Willow will respond via email to let you know if your refund request has been approved.

  • Once your refund request is approved, please ship the product in protective packaging (we recommend the original packaging) to the address provided to you by Customer Care. You are responsible for all shipping charges, and we recommend you insure the shipment to cover the risk of loss or damage while in transit.

  • Write the RMA number that you receive from Customer Care on the outside of the box.
Processing

We will process your return and a refund will be made once we receive your returned product in its original unopened packaging. Please allow 2-3 weeks after our receipt of the unopened product to process your refund.

Willow Return Policy

Willow pump devices ("Pumps"); all replaceable pump parts including but not limited to flanges, FlexTubes™, containers, milk bags, diaphragms, duckbills, chargers and sizing inserts ("Pump Accessories") and all other physical products including but not limited to bras ("Accessories") may be returned as follows. If you are not fully satisfied with any pumps, pump accessories, or accessories, you can return the item for a replacement, or a refund of the purchase price and sales tax paid, within sixty (60) days from the date the confirmation is sent to you for the purchase, provided that the applicable item: was purchased from www.onewillow.com; is returned in its original packaging; is unused and unopened (no seals broken); and is returned in its original condition. You must contact us to start the return process and to obtain a RMA number before shipping the product. No returns will be accepted without an RMA number.

How to Return a Product
  • Contact us to start the return process and obtain an RMA number. No returns will be accepted without an RMA number.

  • Please provide your order number, order date, and a brief note on why you are requesting a refund.

  • Willow will respond via email to let you know if your refund request has been approved.

  • Once your refund request is approved, please ship the product in protective packaging (we recommend the original packaging) to the address provided to you by Customer Care. You are responsible for all shipping charges, and we recommend you insure the shipment to cover the risk of loss or damage while in transit.

  • Write the RMA number that you receive from Customer Care on the outside of the box.
Processing

We will process your return and a refund will be made once we receive your returned product in its original unopened packaging. Please allow 2-3 weeks after our receipt of the unopened product to process your refund.

Warranty

The Limited Warranty covers any of the following items that are reflected in a confirmation that is sent to your for the purchase:

i. Willow pump devices (“Pumps”);

ii. All replaceable pump parts including but not limited to flanges, FlexTubes™, containers, milk bags, diaphragms, duckbills, chargers and sizing inserts (“Pump Accessories”)

iii.  and all other physical products including but not limited to bras (“Accessories”) and together with the Pumps, the ("Warranted Products").



Who The Limited Warranty Covers. The Limited Warranty covers the original purchaser of Warranted Products. The Limited Warranty is non-transferable, so it does not cover any subsequent or other owner, transferee or beneficiary.



Limited Warranty Coverage. Willow warrants that the Warranted Products will be free from defects in material and workmanship for the following periods:

i. Twelve (12) months from the date the Confirmation is sent to you for the purchase, for each Pump;

ii. Ninety (90) days from the date the Confirmation is sent to you for the purchase, for the Pump Accessories;

iii. Sixty (60) days from the date of the Confirmation is sent to you for the purchase of the Accessories.



Limitations. THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THE LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.



Your Remedies. If, during the Warranty Period, the Warranted Products do not conform to the Limited Warranty as determined by Willow in its reasonable discretion ("Nonconforming Products"), then, Willow will, at its sole option and expense, and subject to the exclusions set forth in Section 3(g), within sixty (60) calendar days from the date it receives your Warranty Notice (defined in Section 3(f)): (i) repair the Nonconforming Products; or (ii) replace the Nonconforming Products with new or refurbished products (clauses (i) and (ii) are the "Warranty Remedy"). THE REMEDIES DESCRIBED IN THIS SECTION 3(e) ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THE LIMITED WARRANTY. NEITHER ANY PERFORMANCE NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR SUPPLIERS, AGENTS OR EMPLOYEES, WILL CREATE ANY OTHER WARRANTY OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THE LIMITED WARRANTY.



Seeking Remedies. If you believe that you are entitled to the Warranty Remedy, then you must contact Willow here ("Warranty Notice"). This Warranty Notice must include, at a minimum: (i) your first and last name; (ii) proof of the original date the Confirmation was sent to you for the purchase; and (iii) a reasonably detailed explanation of the basis on which you are claiming the Warranty Remedy. Willow will review the Warranty Notice and notify you if additional information is needed. Warranty Notices must be received within thirty (30) days after the end of the Warranty Period. You are responsible for the shipping and handling charges in sending the Warranted Products back to us. When returning the Warranted Product, you must include the RMA number, which can be obtained by contacting Willow in accordance with this Section 3(f).



Exclusions. Willow’s Limited Warranty does not apply to: (i) Warranted Products in other than original condition; (ii) any defect or nonconformance caused by modifications or alterations made to the Warranted Products by you or any third party or combination with any unauthorized product or component; (iii) any Warranted Products that have been subjected to operating or environmental conditions in excess of limits established in the applicable specifications, or otherwise has been subjected to accident, mishandling, damage, misuse, neglect or alteration, unusual physical or electrical stress, normal wear and tear, or improper or unauthorized testing or repair; (iv) with respect to the Pump, submersion in water, washing or sanitizing, placement in the refrigerator or freezer, use during takeoff or landing when traveling on an airplane, or use with any charger that is not provided with the pump; or (v) with respect to the flange in the Other Warranted Products, placement in the microwave or microwave sterilizer bags.