Thank you for taking the time to share your review of our 360 Milk Containers! We are sincerely sorry to read that you are experiencing issues with your pump and containers, and we would love the opportunity to help turn your experiences around! A dedicated member of our Customer Care team will be reaching out to follow up with you - please be on the lookout for this email communication.

Thank you for taking the time to share your review of our Willow 360™ Milk Containers! We are sincerely sorry to read that you are experiencing issues with your container dial, and we would love the opportunity to help!
Our 360 Milk Containers offer a wide range of mobility, but are not leak proof in any position (our Milk Bags are completely spill-proof). The dial at the top of the milk container is used to open and close a small air vent hole at the top of the container. When the dial is set in the '1' position, this means the air vent hole under the dial is open and allows for any accumulated air to be released to avoid pressure building up in the container. When the dial is set in the '2' position, this covers the small air vent hole to allow leak free flip to finish. Flip to finish is the last step to ending your session, and transfers any remaining milk from the flange and flextube™ into the container. If you have any questions or concerns, please feel free to DM us on social or reach out to our Customer Care team at 1-888-WILLOW-3. Hope this helps!