This policy applies to all items other than Willow pumps or pump accessories, such as bras. If you decide to return your purchase, here are the details of our return policy:
Only products purchased from onewillow.com may be returned directly to us. Items must be returned in their original packaging and unused. Wearable items must be unworn and have tags attached. Your return request must be submitted within 30 days of the purchase date. You are responsible for all shipping charges. Willow will only refund the purchase price of the product and any sales tax paid, and the refund will be made to the original form of payment.
If you need to exchange your product for a different size:
Items must be returned in their original packaging and unused. Wearable items must be unworn and have tags attached. Your exchange request must be submitted within 30 days of the purchase date.
Contact us to start the exchange process. Please provide your order number, order date, and a brief note on why you are requesting an exchange. You are responsible for all shipping charges. Once an exchange is initiated, you have 30 days to return your product.