Buying a Willow Pump is an investment - one we know you want to protect!
We know warranties can be confusing - so we broke ours down for you. Read on to see what your Willow Pump Warranty will cover and the best ways to protect your pump from any damage.
Willow Pump Warranty
Your Willow Pump comes with a 12 month warranty, effective the day you purchase your pump. This warranty protects your purchase in the event that your pump arrives or becomes defective.
In the event that your pump is defective, you will need to ship your pump back to Willow to be assessed. Along with your pump, you will want to be sure to include proof of purchase and a brief explanation of the problem you are having with your pump.
You will also need to include the Returned Goods Authorization number, which you can get from our Customer Care Team.
Once we have received this information, as well as your pump, we will assess the pump to see if the issue is, in fact, a warranty issue. If it is a warranty issue, we will then decide if the issue can be repaired or if the pump needs to be replaced.
Willow 360™ Wearable Breast Pump
Willow 360™ Wearable Breast Pump
Willow 360 is designed with a zero-gravity latch to give you 360° of leak-proof mobility. It's the hands-free breast pump that changed the game.
Willow Go™ Wearable Breast Pump
Willow Go™ Wearable Breast Pump
With hospital-grade suction and a 100% comfort rating, Willow Go pumps quietly and discreetly (no dangling tubes, bottles, or external motors) so you can do it all.
Willow Pump Accessory Warranty
Your Willow Pump Accessories come with a 90 day warranty covering manufacturer defects.
This warranty applies to:
- Flanges
- FlexTubes™
- Containers
- Milk Bags
- Diaphragms
- Duckbills
- Chargers
- Inserts
Other Willow accessories, like our nursing bras, are covered under a 60 day warranty.
Taking Care of Your Willow Pump and Accessories
Our warranty does not cover instances of misuse, breakage, lost items, or normal wear and tear. We want to make sure that you have the tools you need to succeed!
Here are some of our top recommendations for keeping your Willow Pump and Accessories in top shape:
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Do not share your pump with someone else! This will invalidate your warranty.
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Only use the charger that comes with your pump. Using other chargers is unsafe and can cause serious damage to your pump. This will also invalidate your warranty.
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Do not allow your pump to be submerged in water, placed in a refrigerator, or washed/sanitized.
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Do not microwave your flanges, even to sterilize.
What Do I Do If I Need Help With My Willow Pump?
We want to make sure you feel supported every step of the way. After all, our mission is to make life easier for moms - not harder! That is why we have created a Customer Care Team run by moms just like you!
Our Customer Care Team is here to answer your questions and address your concerns to make sure you feel comfortable and confident in your journey!
While our goal is to send you a pump you will never need to send back, sometimes, mistakes happen. That is why it is so important to keep your receipt as proof of purchase for all of your Willow products, in the event you need to submit a warranty claim.
Take the Plunge and Invest in Yourself! Willow is Here Every Step of the Way
Our goal is to support your breastfeeding journey - whatever that may look like! We know you have a huge selection of other pumps, and we are honored you trust us enough to bring us along your journey!
We know that investing in our pumps can feel like a lot. While considering your choice, don’t forget to see what your insurance will cover!
If you are still on the fence, check out our blog, answering some of the tough questions that come up throughout the breastfeeding journey. If you’re still unsure after that, check out this page to see what makes us stand out from the crowd. We are here for you!
